This is the 3rd time they do this.
So if I already sent them my documents two times, why don't they just look in my records?
Why the hell they keep asking for the same thing ?
I tried to explain them this by email but I get copy&pasted responses, like they don't even bother to read my message. So now I have to call them or just send again a copy of my ID.
Your account is locked for all transactions therefore we cannot complete this transaction. To unlock your account, you must send a VERIFIED copy of your passport or national identity card to the following address