Wednesday, January 02, 2008

Paypal withdrawal: 404 not found, click here to retry

Since a couple of weeks, I am trying to do a paypal withdraw on my VISA credit card and I always get this stupid message: 404 page not found - click here to retry.
I retried a couple of times but the error keeps repeating. I was using Mozilla Firefox. I tried from Opera and Internet Explorer, the same result. I decided to contact paypal about this. I got this reply:

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

I have reviewed your account and see that nothing is wrong with it. Please try withdrawing money again.

I contacted them again since this answer didn't please me and got this:

We are aware of this issue and I sincerely regret the inconvenience it has
caused you. Our technicians are working to resolve this matter. We
appreciate your patience and understanding.

Obviously I was getting nowhere with them. Anyway, I kept retrying and at some point I tried a withdrawal from my EURO balance instead of the USD one. Surprise! it worked like a charm. So it is some Paypal internal problem with currency exchanges. Or maybe they are just doing it on purpose to force you do exchanges and pay them the fees. But the error message is just stupid and not helpful at all, it should clearly say "you must do the currency exchange first" or something.


Anonymous said...

Had a same issue-could not withdraw from USD account, got "page not found error", retry with several browsers. Primary account was EUR.

Found that error appeares when trying to withdraw money from secondary account.
Changing USD account to primary solved the problem.

Anonymous said...

gesssh my husband had the same issue last month..I hope everything work out for you.. this is the first time i drop by your blog..

Anonymous said...

Hi All.

Finally Found it after about three hours stripping the Data back from the Form sent to Paypal.

If you add the phone number field and it gets sent to Paypal in the form, Paypal takes the zero '0' from the front of the number and chages it to a plus '+' Character!

Thats great, but the next screen when Paypal has accepted the phone number, it will not accept this plus symbol and tells you to "Click Here to Retry" or "return to Paypal Homepage" and you end up in a loop of going nowhere. You can use your browser back button, but most people do not like doing this on Secure Payment pages, for obvious reasons.

This is a Paypal Code problem, that I am sure they will fix after I have told them.

Easiest work around is to remove the phone number field altogether - or set it to nothing like this.

"night_phone_a" => "",
"night_phone_b" => "",
"night_phone_c" => ""

This was discovered on the UK setup of Website Payments standard edition.

Good luck - and keep coding, I'll keep fault finding it.


Nicholaus Haskins said...

Stumbled upon your blog while researching this problem. Have you found a fix?