Wednesday, January 02, 2008

Paypal withdrawal: 404 not found, click here to retry

Since a couple of weeks, I am trying to do a paypal withdraw on my VISA credit card and I always get this stupid message: 404 page not found - click here to retry.
I retried a couple of times but the error keeps repeating. I was using Mozilla Firefox. I tried from Opera and Internet Explorer, the same result. I decided to contact paypal about this. I got this reply:

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

I have reviewed your account and see that nothing is wrong with it. Please try withdrawing money again.

I contacted them again since this answer didn't please me and got this:

We are aware of this issue and I sincerely regret the inconvenience it has
caused you. Our technicians are working to resolve this matter. We
appreciate your patience and understanding.

Obviously I was getting nowhere with them. Anyway, I kept retrying and at some point I tried a withdrawal from my EURO balance instead of the USD one. Surprise! it worked like a charm. So it is some Paypal internal problem with currency exchanges. Or maybe they are just doing it on purpose to force you do exchanges and pay them the fees. But the error message is just stupid and not helpful at all, it should clearly say "you must do the currency exchange first" or something.