At the first sight epassporte is a great service. The ATM card is a good idea, being one of the fastest way to send/get money around the world, specially in the countries where paypal is not accepted.
It seems to be very popular in the webmasters groups, many affiliate programs have epassporte payout options which makes them more atractible.
All is well until you get into troubles. The first and most common, is that your plastic card will arrive with delays or it will eventually get lost. Then you have to contact them and their customer support is not really horrible but is bad, they keep you waiting on the phone, which can be a nightmare for non-US people. Then eventually a new plastic card is mailed, it arrive and you set your PIN and are now able to get money from ATM.
But many users talk about other kind of problems such as fraud. I also had this kind of problem, when a big amount of money was fraudulenty transferred from my account. First when I contacted them, they were acting very lousy saying it's all my fault and that I lost the money. But after 2 weeks, they solved the problem very well.
Then once when retrieving from ATM, I got some error and they said transaction was unable to proceed, however when I got home and logged in into my epasporte account I saw that the requested balance was missing from my account. First I contacted the bank which owns the ATM, they said I have to contact my own bank in order to start the investigation. Epassporte was again very slow in this matter, I had to send several mails and make several phone calls until things started to move and after one or two weeks, my money were back.
Another common problem is when you login your account and find that "Information is required", account access restricted and you cannot make any operation. Unfortunately all this happens without any notification. And usually there is no real problem, just Epassporte needs some documents from you, but instead of telling you first and give you grace period until locking your account, they choose the abusive way and lock your account first. Then you have to go again through all contacting process(phones, emails, etc) and if you send the requested documents after some days your access to epassporte account is restored. Phew.
Overall epassporte handled well my problems but with very many delays. And although I said not just once that I will stop using them for having lousy answering time, I keep using them, maybe because there is no real competition on this area and they are hard to replace, ikobo was an option but not anymore.